We’re officially rolling out the next evolution of Experience Builder, and you’ll start seeing updates in your dashboard over the coming weeks and months. These changes aren’t just cosmetic, they’re designed to make managing your passes easier, faster, and more powerful than ever before.

We’ve added some game-changing capabilities to streamline the pass creation process. In the past, these were handled by our team – now, you can do them all on your own directly through Experience Builder. These tools are all integrated into existing pages, so go ahead and dive in to start exploring!

The Bandwango Experience Builder now includes the ability for you to send and schedule messages directly to your customers. This feature supports targeted communication by requiring messages to be sent to an existing customer segment, helping you deliver timely and relevant updates, promotions, or reminders with ease (Read More).

Customer Segments in Bandwango let you group users by actions, signups, redemptions, purchases, location, and other provided info. Helping you target the right people with tailored messaging and marketing (Read More).

View and export customer info, filter by segment, and soon access detailed order history, all in one place! (Read More)

You can now create and manage discount promotions directly! Target specific channels and passes, apply flexible discount rules, set usage limits, and schedule active dates. (Read More).

We've updated the Settings pages to gives you more control over your organization, teammates, branding, refund and privacy policies, and user preferences all in one central place. (Read More).

You now have the ability to add multiple check-ins per venue. Now, you can mix and match standard check-ins with “action-based” or short-duration “bonus” check-ins to drive specific behaviors and keep passholders engaged. (See How)

Control when products can be redeemed by setting specific blackout dates and times – perfect for managing availability around holidays, events, or peak periods. (See How)

Bring your pass to life by embedding audio or video directly into venues or the pass itself. Highlight local music, add a welcome video, or share insider tips. (See How)

Add an extra layer of control to coupon redemptions with GPS, PIN, or QR code verification. Ideal for point-earning offers, this ensures redemptions are secure, trackable, and tied to real engagement. (Read More)

Passholders can now easily see how many redemptions they have left on limited-use passes, making the experience clearer, smoother, and more user-friendly (Read More).