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Create Additional Check-Ins

A second check-in highlights partner, promotes events, and boosts rewards to deepen engagement at key locations.

J.G. Schirf avatar
Written by J.G. Schirf
Updated over a month ago

Adding a second check-in at a Place allows you to spotlight partner businesses, promote special events, and provide visitors with extra opportunities to earn rewards. This feature enhances your overall passport experience and can help you increase routine engagement, making it a valuable tool for you and your partners.

🧩 Example Scenario: Create an Additional Check-In for an Event

The folks at Maple Ridge Creamery are hosting a “Summer Sundae Social” every Saturday in July, and they want to encourage more foot traffic during those events. They already have one check-in for general visits to the creamery, but they’ve requested we add an additional check-in specifically for guests who attend the social.

To do this, you will:

  1. Navigate to the respective pass in the Experience Builder.

  2. Select "Places To Go" and choose Maple Ridge Creamery.

  3. Add a new check-in titled “Summer Sundae Social” and set the available days and times using blackout dates to match the event schedule.

  4. Customize the reward points value, further incentivizing passholders to attend.

  5. Send a message to your passholders saying, “Get ready to earn double points! Don’t miss our Summer Sundae Social, happening every Saturday in July!”

Which default settings apply to my additional check-in?

  • Additional check-ins will use the default validation method set by your pass, but you may change this validation type at any time when creating or editing your new check-in.

  • If you would like your additional check-ins to repeat, you must add this setting upon creation.

  • Your additional check-ins will reward the default reward point value unless specified on the Gamification page.

How to: Create Additional Check-Ins

  1. Open up the Pass Builder.

  2. Click the ✏️ icon for the pass you wish to edit.

  3. In the Pass Builder menu, click Places To Go.

  4. Click the ✏️ icon for the Location you wish to add a second Check-In for.

  5. Scroll down to (or click) the section labeled Check-In and click +Add Check-In.

  6. Add a Check-In Label to distinguish the bonus check-in from the default one.

  7. (Optional) Choose a different validation method for this second Check-In.

  8. (Optional) Click Show Advanced if you would like to:

    • Change the Check-In button label.

    • Add a brief description.

    • Add restrictions.

    • Add Repeating Settings

    • Add Blackout Dates

  9. Click Save to create your additional Check-In.

  10. (Optional) Add rewards point value to additional Check-In(s)

    1. Click Gamification.

    2. Scroll down to Custom Point Settings.

    3. Locate your additional Check-In and add your desired point value in the respective field.

    4. Save your changes.

You've now created an additional check-in on your mobile pass and added a unique point value to incentivize your guests!

Best Practices for Using Second Check-Ins

Align with Partner Goals

Coordinate with your local businesses or sponsors to determine how a second check-in can support their objectives—whether it's driving traffic during slower hours, highlighting new offerings, or supporting a special event.

Tie to Events or Promotions
Use a second check-in to coincide with limited-time events, seasonal campaigns, or exclusive in-store offers, adding a sense of urgency and excitement for passholders.

Clearly Communicate the Value
Make sure visitors know what they’ll gain from a second check-in—whether it's extra points, bonus entries, or a unique reward. This motivates engagement and return visits.

Track and Measure Performance
Monitor check-in data to evaluate which locations and strategies drive the most engagement. Use these insights to refine future campaigns.

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