Bandwango

Fixing “Failed” in Bandwango Domains: check CNAME typos, confirm DNS propagation, and allow up to 48 hrs for updates.

Troubleshooting: Bandwango Domains Page Shows “Failed”

Fix for when Bandwango shows “Success” but site, embeds, or passes fail to load due to missing or incorrect CNAME records.

Troubleshooting: Bandwango Domain page shows "Success" but the site/embeds/pass aren’t loading

If your DNS or registrar gives you an error when adding the CNAME record Bandwango provided, follow these steps.

Troubleshooting Domains: My registrar’s DNS panel doesn’t accept the CNAME destination

This guide will help you figure out why your Bandwango content isn’t showing up on your site — whether it’s a DNS, settings, or embed issue.

Troubleshooting Embeds: Nothing Appearing / Elements Missing on Your Website

Troubleshoot Bandwango embeds: fix missing, broken, or outdated modules, map errors, and layout issues fast.

Troubleshooting: Miscellaneous Embed, Subdomain, and Website Issues

Subdomain setup is now fully self-service in Experience Builder!

Custom URL Creation in Experience Builder

Use this guide to troubleshoot issues with Bandwango QR codes used for check-ins, signups, and access.

Troubleshooting: Bandwango QR Codes

The "why's" and "how's" around our subdomains.

Using a Subdomain for Your Pass URL

Creating the DNS Record for your Pass URL

J.G. Schirf

Stay prepared with solutions to common issues and guidance on using Bandwango’s support tools. Learn how to provide excellent customer service and use analytics to improve over time.

Support & Troubleshooting

Learn how to add your mobile pass to your device's home screen.

How can I add my pass to my phone’s home screen?

Articles on how to use Bandwango mobile passes.

Mobile Pass Assistance

Find answers and get help from Intercom Support and Community Experts

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