If your Bandwango embeds or modules aren’t showing up on your website — or if certain elements like signup cards or the how it works are missing — this guide will help you figure out why. You don’t need to be technical to follow along, just go step-by-step to identify whether the problem is caused by your DNS setup, your Bandwango settings, or the embed code itself.
Step 1: Identify What Type of Issue It Is
First, figure out which category your problem falls into:
Symptom | Likely Problem |
The entire page or all embeds fail to load | DNS Issue |
A specific signup card (like an item card) is missing | Settings or Embed Issue |
Cart or “How It Works” not showing | Embed Issue |
Step 2: Check for a DNS Issue 🛜
Go to Settings → Domains in your Bandwango dashboard.
Confirm that your subdomain is listed and showing “Success.”
(If you're seeing "Failed" follow this guide HERE.)
If you don’t have a Bandwango subdomain, skip this step.
Try loading your subdomain directly in your browser
(example:https://experience.yourcity.com).
If you see a URL or connection error (like NXDOMAIN or too many redirects), it’s a DNS problem.
If your subdomain shows “Success” but still gives an error, follow the “Domains Page Shows Success But No Content” guide.
✅ If the subdomain loads correctly → move to Step 3 (Settings Check)
Step 3: Check for Settings Issues ⚙️
Sometimes an item card disappears because the pass or experience has expired.
In Bandwango, go to Passes → [Your Pass ] → Dates.
Check the “Dates Someone Can Sign Up for the Pass” section.
If the end date has passed, that item card will automatically stop showing on your site.
Update the date range if the pass should still be active.
✅ If the dates are correct and it’s still missing → move to Step 4 (Embed Check)
Step 4: Check for Embed Issues ⛓️💥
Now, let’s verify your embed codes and make sure everything matches correctly.
A. Check Your Cart Installation Code
If this code is not present or installed incorrectly none of your Bandwango content will appear.
Go to Channels → [Your Channel] → Embedded in the Bandwango Experience Builder.
Locate the Cart Installation code.
On your website, confirm this exact code is present on your site
(typically in the<head>section of your HTML).If it’s missing or different, remove and replace the code exactly as it appears in Bandwango.
Publish your changes and reload your site.
Example Cart Installation Code:
<link rel="stylesheet" type="text/css" href="https://go.yoursite.com/css/checkout/persistent-cart/persistentCart.css?v=1.1"> <style>#open-cart {display: none;}</style> <script>window.bwvars = {offerId: XXXX, partnerId: XXX, checkoutUrl: "https://go.yoursite.com"};</script> <script src="https://go.yoursite.com/js/checkout/persistent-cart/persistentCart.js?v=1.1" defer></script>💡 Double-check your domain!
If you’re using a custom Bandwango subdomain, make sure your cart installation code uses your subdomain (for example, https://experience.mysite.org) instead of https://app.bandwango.com. This small detail is a common reason embeds don’t load!
✅ If the cart is installed correctly and content is still missing → move to Step 4B (Check Specific Modules)
B. Check Specific Modules
If only a specific module isn’t loading:
On the same page Channels → Embedded in Bandwango, click “View Instructions” to see all your modules.
Confirm the missing module appears under Element 2: Specific Module Elements.
On your website, open the page’s source code or inspect the element in your browser.
Make sure this HTML code is present and matches your module ID:
Example Module Code:
<div class="bwmodule" data-bwmoduleid="XXXX"></div>
C. Check Module Display Settings
If the module is present but still not showing:
In the same Embedded Page, scroll down to Web Page Elements.
Click the ✏️ (pencil) icon next to the module in question.
Check which column your experience is in:
Shown Column = Visible on site
Hidden Column = Not visible
Drag the experience to the Shown Column if you want it visible.
Click Save, then reload your website.
✅ Final Check
Reload your page and confirm the module or embed is now appearing.
If the issue persists:
Contact Bandwango Support and include the following to speed up troubleshooting:
A link to the page where the embed should appear
A screenshot of what you’re seeing