If you'd like to create a new channel, or are trying to launch your first pass, follow our step-by-step guide HERE.
Channel Background
A channel is how you distribute your pass, where you can find your embed codes, and how you control the Explore tab on the mobile pass. You can also do so much more! Read through the sections below to understand each tab of the Channels page.
Q: How many channels do I need?
A: In most cases, you only need one!
The channel controls the "Explore Tab", signup card, and the embeddable cart code, so it is best practice to work through one channel to simplify the management of your checkout sites and to avoid siloing your passes.
Considering more than one Channel?
Chat with our team to align your plan for channels with your goals!
Channel Menu Navigation
Here's a quick overview of each menu item within the Channel Manager.
Menu Item: | Description |
Widgets | Place sign-up cards, place listings, and more directly onto your website with a simple code snippet. |
Experiences | Manage the experiences available in your channel. |
Sharing | Enable users of your passes to share the experience with others through text messages, or social media sites. Access your QR code to launch your pass. |
Taxes & Fees | Set channel-specific taxes and convenience fees. |
Legal Documents | Set channel-specific T&C's, Privacy Policy and Refund Policy. |
Communications | Update default language for signup confirmation, gifting, prizes, texts, and emails. |
Branding | Set channel-specific images and colors. |
FAQ's | Add and update FAQs that apply to all passes in your Channel. |
Widgets
Widgets let you place sign-up cards, place listings, and more directly onto your website with a simple code snippet. You can also preview your channel or create new widgets.
❗️ Please note: Widgets can be added here under Channels, or they will be automatically added when you publish your pass in Pass Builder.
+ Create Widget
There are multiple types of widgets that you can create and add to your channel.
Widget | Description: |
Collection of Experiences | This widget will display and allow visitors to sign up for a list of experiences (passes) you select. |
Single Experience | This widget will display and allow visitors to sign up for one experience (pass) you select. |
How to Use | Give visitors instructions on how to sign up for and access their pass. |
List Places | This widget will display all of the places included on an experience (pass) you select. |
✨ Bandwango Pro Tip ✨
Create as many widgets as you need. You can create one Single Experience and How it Works per pass, you can create widgets with specific groupings using Collection of Experiences, you can do whatever you need to in order to get the result you want on your website!
By default there will be one widget created for every pass and experience you add to your Experiences Page.
📚 Example "Collection of Experiences" Scenario: I want to showcase all of the passes and experiences within one singular embed code. How do I accomplish this?
Click + Create Widget
Select Collection of Experiences
Select your Included Experiences
Save Changes
Now you have a widget that contains all your active experience which can be pasted on a general marketing page!
How to Embed Widgets
Click on Embed Instructions - a new window will open displaying all embed codes associated with that channel.
Copy the code to your clipboard for quick and easy use.
For more guidance, click "View our Embedding FAQ."
You can also preview the channel and sign up for the pass directly from this window by clicking Preview.
Experiences
Created new pass experiences and edited current ones.
Edit Experiences -
Click Edit Experiences.
Add any new experience that you want added to your channel!
Edit Existing Experiences
Click on the three dots (...) next to the experience you want to edit.
Select Edit.
From here, you can update your button label, add or remove the Learn More page, and add or remove the item from the Explore tab on mobile!
Select Preview at the top of the window to preview your item card
Sharing
In this section, you can enable pass holders to share their experience via text message or social media. You can also access your QR code to easily launch your pass.
Social sharing
Will enable passholders to share a tokenized link, referring their friends to sign up for a pass. As a bonus, you can reward them points when their friends sign up! Check out the Gamification article for more information.
QR Code Launch
Will generate a QR code that people can use to sign up directly. They won't have to find the pass on your website, and you don't have to create any QR codes!
❗️ Important ❗️
Turning off the channel QR code at any time will trigger a warning message informing you that doing so will invalidate any QR codes that have already been distributed.
Taxes & Fees
In this section you can set channel-specific Taxes and Fees.
Taxes
By default, the tax that you set in your Settings is what is used here. However, you can override that value for this Channel specifically.
Convenience Fee
Add a convenience fee to all paid pass sales in this section.
Legal Documents
In this section, you can override the Terms & Conditions, Privacy Policy, and Refund Policy at the channel level.
Communication
Communication lets you update the copy in texts and emails that send from the Bandwango system upon signup, transfer, prize redemption. Default language populates here, but you can update if you'd like!
✨ Bandwango Pro Tip ✨
Keep this language all-encompassing. These will apply to all passes on the channel.
Branding
The Branding page lets you customize your channel’s identity, including its name, image assets, and color scheme.
Where does my Channel's name appear to my guests?
This is the copy that will appear by default as the home screen icon title. It will also appear in the subject line of emails and text messages.
Location | Example Image |
Email Confirmation Subject Header
|  |
Homescreen Icon
| 
 |
Where else do Channel names appear for my internal teams?
Your channel's name will appear in your guest's order information, reporting dashboard, promotions, and message lists. You may see various filters across the platform titled "offer" this is also your Channels (or "Offer Channels")
Location | Example Image |
Reporting Dashboard
|
|
Orders
| Orders Table 
Individual Order (top right) 
|
FAQs
FAQs include some default common questions that were created based on our customer service experience supporting our partners' passes. There are some that cannot be edited because they are based on the device a passholder is using.
You can add as many custom FAQs as desired!
Customizable sort order.
These FAQs appear for all passes and experiences a guest has signed up for from this channel.
Where do FAQ's appear for my users?
Tips & Best Practices
Q: How many channels do I need?
A: In most cases, you only need one! The channel controls the Explore tab and the cart code, so it is best practice to work through one channel in order to avoid siloing your passes.
If you're partnering with another organization to launch a pass or are building one for a specific conference/group and need to completely rebrand (new home screen icon, logos, email header, etc), then a new channel may be the answer.
Chat with the Bandwango team to ensure that you have a plan for channels that will meet your goals!
Q: We're rebranding/we want to change our email header (or home screen icon, background image, logos...). Do I do that on the channel?
A: Nope! While you can override images on a channel level, that is typically used for the scenario described above -- creating a new channel for a specific pass in a specific scenario. If your visual branding needs an update, use the Settings tab in the main navigation bar to make those updates across the board.
Channel Items
This is where you add the passes that you want to distribute through this channel. Use the 'Add Item' button to add experiences that are finished and ready to distribute.
There are a few ways to update different settings here:
Pencil Icon:
Explore Tab Visibility - Edit whether the pass should appear on the Explore tab (this is effective immediately). **NOTE: Only free passes can appear on the Explore tab.
Add Channel-Wide Discounts - Add % or $ off discounts to paid items. Keep in mind a discount added here does not require the use of a Promo code to receive the discounted price.
Gear: Edit your item card until it's perfect! This contains a preview that will dynamically reflect changes you make in real time.
Hide or show Pricing and Learn More button.
Edit the text on the signup or purchase button.
Add a banner tag to the signup card and edit its display color.
Trash Can: Remove the item from the channel. **NOTE: Removing an item from a channel does not expire or disable passes for your existing passholders, it simply removes them from the embedded modules and disables new signups and purchases.
Embedded
On this page, you'll find all of the resources to integrate Bandwango elements onto your signup and/or landing page(s). There are also tools that allow you to build custom web modules which give you added flexibility when creating your landing page(s).
First, we recommend you use the Web Page Elements section to create the modules you want to embed on your site (each module will have its own unique code snippet). Then, preview the channel to confirm everything looks correct. Finally, click "view Instructions" and follow the guide to paste the embed codes onto your site!
HTML Embed Codes & Cart Installation
Click 'View Instructions' to view a document with code for the cart and all of the individual modules created for this channel. This document contains step-by-step instructions to add Bandwango elements to your site, as well as some pointers and first-level troubleshooting for using the html codes.
Need help integrating this content on your landing pages?
Checkout our Integration and Embed FAQ HERE
Hide Cart Tab:
You may choose to either hide or show the persistent cart on your integrated site. By default this setting is disabled, meaning the cart will only appear after a visitor has clicked "add to cart" or "signup".
**NOTE: the code snippet to hide or show the cart does not update dynamically, you must paste the code with the corresponding setting enabled or disabled.
Web Page Elements
Here you can create, edit, and delete the modules that will placed on your website. Currently, only the Item Card and How it Works are available for use on your site.
✨ Bandwango Pro Tip ✨
Create as many modules as you need. You can create one item card and How it Works per pass, you can create modules with specific groupings, you can do whatever you need to in order to get the result you want on your website.
HTML Modules
Item Card:
The Item Card module displays the signup card(s).
Click the
icon to edit the experiences that appear within that embed code.
By default there will be one item card module created for every pass and experience you add to your Items Page.
Individual pass or experience display settings (such as button color, custom banners, Learn More and pricing visibility) is controlled on the Items Page.
📚 Example Scenario: I want to showcase all of the passes and experiences within one singular embed code. How do I accomplish this?
Click
Create a new Item Card module.
Click the
icon Add a label to easily identify this module in the future ("ALL PASSES" for example)
Drag all your passes to the "Shown" column.
Click
Now you have a module that contains all your active experience which can be pasted on a general marketing page!
How it Works:
The How it Works module gives a brief step-by-step graphic with instructions for your guests on how to use the mobile passport.
Below is the default module:
If you click the icon, you can edit all text and language that appears.
This may be helpful if you have a particular pass you want to customize the language for (restaurant weeks, partner branding, themed passes, etc)!
Channel Preview:
The embedded page also contains a real-time preview of your website elements. Behind this button you will see the different modules exactly as how they would appear on your site when embedded.
You can even sign up for your pass here if you'd like to test its functionality!
Message Lists
Message Lists are the marketing opt-ins that appear during checkout. There are two defaults:
I'd like to receive news & information about my pass. (allows you to use Bandwango's messaging to send information about prizes, pass expiration, etc.)
I'd like to receive occasional communication from Partner Name. (allows you to add folks to your external marketing lists)
If you want to add additional message lists, you can do that in the Message Lists tab on the main navigation panel (not within the Channel Manager).
Settings
The Channel Settings page allows you to control and customize various image assets, legal policies, and fees that are specific to all items in this channel.
Edit images for this channel (these will override images entered on the Settings tab in the main navigation panel, see below for information on when you would want to do this).
Update the default mobile pass, signup button, and cart colors used by all experiences and embeds in your Channel (these will override the default colors in your account Settings).
Access and edit your Terms & Conditions and Privacy Policy (default language will auto-populate here).
Enter any sales tax or convenience fees that you want to add on for paid items.
Communication
Communication lets you update the copy in texts and emails that send from the Bandwango system upon signup, transfer, prize redemption. Default language populates here, but you can update if you'd like!
Scroll to the bottom of this page to see the dynamic variables you can include in your default messaging.
✨ Bandwango Pro Tip ✨
Keep this language all-encompassing. These will apply to all passes on the channel.
FAQs
FAQs include some default common questions that were created based on our customer service experience supporting our partners' passes. There are some that cannot be edited because they are based on the device a passholder is using.
You can add as many custom FAQs as desired!
Drag & drop the FAQ on this page to customize the sort order.
These FAQs appear for all passes and experiences a guest has signed up for from this channel.
Additional Features: Social Sharing & Channel QR Code
At the top of the Channel menu are toggles for two features.
Social sharing will enable passholders to share a tokenized link, referring their friends to sign up for a pass. As a bonus, you can reward them points when their friends sign up! Check out the Gamification article for more information.
Channel QR Code will generate a QR code that people can use to sign up directly. They won't have to find the pass on your website, and you don't have to create any QR codes! Toggle this on, choose which passes you want to include, and download your QR code for use on all of your marketing materials.
✨ Bandwango Pro Tip ✨
Share those marketing materials with your participating businesses so that folks can discover and sign up for your pass while they're out and about!
Tips & Best Practices
Q: How many channels do I need?
A: In most cases, you only need one! The channel controls the Explore tab and the cart code, so it is best practice to work through one channel in order to avoid siloing your passes.
If you're partnering with another organization to launch a pass or are building one for a specific conference/group and need to completely rebrand (new home screen icon, logos, email header, etc), then a new channel may be the answer.
Chat with the Bandwango team to ensure that you have a plan for channels that will meet your goals!
Q: We're rebranding/we want to change our email header (or home screen icon, background image, logos...). Do I do that on the channel?
A: Nope! While you can override images on a channel level, that is typically used for the scenario described above -- creating a new channel for a specific pass in a specific scenario. If your visual branding needs an update, use the Settings tab in the main navigation bar to make those updates across the board.