This guide will walk you through some of the most common tasks requested in our service request inbox. Feel free to peruse the entire document, or click one of the following links to learn how to complete your specific need!
Updating Your Mobile Pass Name
Login to app.bandwango.com
Click "Passes" on the Left Hand Navigation
Find the pass you'd like to edit from the table
Click the ✏️ Pencil icon to edit your pass
A second lefthand menu will open
Click "Name"
Click the "Pass Name" field
Enter your new Pass Name
Click "SAVE"
Changing Your Pass-Type
⛔️ Changing your Pass-type will affect many aspects of your pass build. From the types of "Things" you can add on your pass, to the ability to have any prizes on your pass.
If you have inventory in your pass at the time of switching, your inventory will likely be removed entirely.
PLEASE NOTE. If you are partway through a pass-build and wish to change the type, it is HIGHLY recommended to start a new pass build with your preferred type.
Login to app.bandwango.com
Click "Passes" on the Left Hand Navigation
Find the pass you'd like to edit from the table
Click the ✏️ Pencil icon to edit your pass
A second lefthand menu will open
Next to Pass-Type, Click "SWITCH"
Click the "Pass Name" field
Enter your new Pass Name
Click "SAVE"
Update Your Mobile Pass Header Image
The mobile pass header is the image shown on the signup card, the pass' experience page, and at the top of the pass dashboard.
Login to app.bandwango.com
Click "Passes" on the Left Hand Navigation
Find the pass you'd like to edit from the table
Click the ✏️ Pencil icon to edit your pass
A second lefthand menu will open
Click "Details"
Scroll to "Mobile Pass Header Image"
Click the ↩️ Undo icon
The Media Manager will pop up.
Click "UPLOAD FILES(S)"
Drag your image into the window or click "Browse" to upload an image from your device
Once your desired image is uploaded, click "Done"
Click the checkbox to confirm the correct image
Click "SELECT" to Confirm.
If your image requires any rotating, zooming, or flipping, you can adjust using the icons shown here.
Click the green checkmark to confirm the image is set.
Click "SAVE"
Update Your Mobile Pass Description
Each experience pass includes a description, called the Mobile Pass Description. These descriptions are crucial as they provide your users with essential information about the pass, what it includes, and how to use it.
To change you pass' description:
Login to app.bandwango.com
Click "Passes" on the Left Hand Navigation
Find the pass you'd like to edit from the table
Click the ✏️ Pencil icon to edit your pass
A second lefthand menu will open
Click "Details"
Click the "Pass Description" field
Enter your updated description
Click "SAVE"
Update Your Checkout Site's Learn More Description
The Learn More Description is the description shown after clicking the "Learn More" button on the signup card.
To change this description:
Login to app.bandwango.com
Click "Passes" on the Left Hand Navigation
Find the pass you'd like to edit from the table
Click the ✏️ Pencil icon to edit your pass
A second lefthand menu will open
Click "Checkout"
Enter your updated Learn More description in the field shown below
Click "SAVE"
Change the Signup Card's Bullet Points (IE Highlights)
The bullet points on your signup card are called the "Highlights"
To change your signup card's highlights:
Login to app.bandwango.com
Click "Passes" on the Left Hand Navigation
Find the pass you'd like to edit from the table
Click the ✏️ Pencil icon to edit your pass
A second lefthand menu will open
Click "Checkout"
Enter your updated Highlights description in the field shown below
Click "SAVE"