This guide will walk you through some of the most common tasks requested in our service request inbox. Feel free to peruse the entire document, or click one of the following links to learn how to complete your specific need!
Updating Your Mobile Pass Name
Login to app.bandwango.com
Click "Passes" on the left-hand navigation
Find the pass you'd like to edit from the table
Click the three dots to the right of the pass and select the edit button
A second lefthand menu will open
Click "Settings"
Click the "Pass Name" field
Enter your new Pass Name
Click "Save Changes"
Update Your Mobile Pass Header Image
The mobile pass header is the image shown on the signup card, the pass' experience page, and at the top of the pass dashboard.
Login to app.bandwango.com
Click "Passes" on the Left Hand Navigation
Find the pass you'd like to edit from the table
Click the three dots to the right of the pass and select the edit button
A second left-hand menu will open
Click "Customization"
On Pass details under Pass Header, select upload image
Drag and drop or browse for a header image. Note: If you choose not to upload a header image, your brand colors will be used in its place
Once you have uploaded or dropped an image, the Crop Image tool will automatically pop up
Adjust the image accordingly and select Save
Once the image has been placed, make sure to select the Save Changes button
Update Your Mobile Pass Description
Each experience pass includes a description, called the Mobile Pass Description. These descriptions are crucial as they provide your users with essential information about the pass, what it includes, and how to use it.
To change you pass' description:
Login to app.bandwango.com
Click "Passes" on the Left Hand Navigation
Find the pass you'd like to edit from the table
Click the three dots to the right of the pass and select the edit button
A second lefthand menu will open
Click "Customization"
Click the "Description" field
Enter your description. If you are feeling stuck, you can select the Generate Description button below to generate a description for you
Click "Save Changes"
Update Your Checkout Site's Learn More Description
The Learn More Description is the description shown after clicking the "Learn More" button on the signup card.
To change this description:
Login to app.bandwango.com
Click "Passes" on the Left Hand Navigation
Find the pass you'd like to edit from the table
Click the three dots to the right of the pass and select the edit button
A second lefthand menu will open
Under Admin, select Checkout
Enter your Learn More description in the field shown below. If you are feeling stuck, you can autogenerate a description by selecting the "Generate Learn More" Button
Click "Save Changes"
Change the Signup Card's Bullet Points (IE Highlights)
The bullet points on your signup card are called the "Highlights"
To change your signup card's highlights:
Login to app.bandwango.com
Click "Passes" on the Left Hand Navigation
Find the pass you'd like to edit from the table
Click the three dots to the right of the pass and select the edit button
A second lefthand menu will open
Under Admin, select Checkout
Enter your updated Highlights description in the field shown below. If you are feeling stuck, you can also select the "Generate Highlights" button to create highlights for you
Click "Save Changes"